A mix up on her first day of work sends Shane to the Dead Letter Office, where a group of quirky characters led by Oliver try to deliver the undeliverable. Though Shane wants out of this strange detail, she can't help but get caught up in the story of one misdirected letter mailed by a dying young woman to the man she was falling in love with. As circumstances around the letter get more complicated, Shane and the group break all the rules to see the letter delivered and justice done.
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| Directing | Scott Smith | Director |
| Camera | Adam Sliwinski | Director of Photography |
| Writing | Martha Williamson | Writer |
| Costume & Make-Up | Carla Hetland | Costume Design |
| Editing | Lisa Binkley | Editor |
| Sound | Hal Beckett | Original Music Composer |
| Art | Renée Read | Production Design |
| Production | Joel S. Rice | Executive Producer |
| Production | Jackie Lind | Casting |
| Production | Harvey Kahn | Producer |
| Production | Martha Williamson | Executive Producer |
| Production | Shana Landsburg | Casting |
| Production | Scott Smith | Executive Producer |
| Camera | Peter Leung | Second Assistant "B" Camera |
| Art | Jutta Ludwig | Assistant Set Decoration |
| Art | Daren Luc Sasges | Props |
| Production | Allen Lewis | Production Manager |
| Crew | Cliff Brown | Transportation Captain |
| Costume & Make-Up | Michael Tamayo | Costume Set Supervisor |
| Sound | Valerie Biggin | Music Supervisor |
| Costume & Make-Up | Brittany Elchuk | Assistant Costume Designer |
| Costume & Make-Up | Leana McGregor | Truck Costumer |
| Crew | Dean Fitzpatrick | Transportation Coordinator |
| Sound | Don Harrison | Foley Artist |
| Sound | Don Mann | Sound Designer |
| Sound | Rick Senechal | Foley Recording Engineer |
| Costume & Make-Up | Stephanie Hamilton | Makeup & Hair Assistant |
| Production | Lisa Marie DiGiacinto | Casting Associate |
| Production | Sara Brown | Extras Casting |
| Production | Sepideh Merchant | Post Production Coordinator |
| Costume & Make-Up | Dana Michelle Hamel | Key Makeup Artist |
| Crew | Ken Forsberg | Craft Service |
| Editing | Cody McDonald | Assistant Editor |
| Sound | Ian Mackie | Foley Artist |
| Directing | Catherine Kretz | Second Assistant Director |
| Costume & Make-Up | Victoria Fernandez | Key Hair Stylist |
| Camera | Aleks Pichlak | Second Assistant "A" Camera |
| Editing | Jimmy Hsu | Online Editor |
| Production | Jamie Lake | Location Manager |
| Production | Michael Prupas | Executive Producer |
| Sound | Marc Baril | Original Music Composer |
| Art | Sean Kirkby | Set Decoration |
| Sound | Wayne Williams | Boom Operator |
| Directing | Bill Mizel | First Assistant Director |
| Sound | Craig Stauffer | Sound Mixer |
| Sound | Greg Stewart | Sound Re-Recording Mixer |
| Camera | Trevor Butt | First Assistant "A" Camera |
| Crew | Dawn Knight | Post Production Supervisor |
| Sound | Gord Hillier | Dialogue Editor |
| Art | Isaac Terpstra | Set Decoration |
| Visual Effects | Barry Liu | Visual Effects Supervisor |
| Sound | Angelo Nicoloyannis | Sound Re-Recording Mixer |
| Camera | Alex Kuchera | Key Grip |
| Lighting | Cody Rusinko | Best Boy Electric |
| Camera | Bettina Strauss | Still Photographer |
| Sound | Don Mann | Sound Effects Editor |
| Art | Sally Cook | Property Master |
| Sound | Meagan Carsience | Music Editor |
| Camera | Chris Helcermanas-Benge | Still Photographer |
| Camera | Nicholas McKenzie | First Assistant "B" Camera |
| Crew | Brett Armstrong | Stunt Coordinator |
| Editing | Rehan Khokhar | Assistant Editor |
| Directing | Linda Strathdee | Script Supervisor |
| Camera | Pat Cronin | First Assistant "B" Camera |
| Production | Yale Kussin | Production Coordinator |
| Camera | Trevor Holbrook | Camera Operator |
| Camera | Jill MacLauchlan | Camera Operator |
| Lighting | Ronald Richard | Gaffer |
| Camera | Jesse Vance | First Assistant "B" Camera |
| Camera | Dean Webber | Steadicam Operator |
